Legal
Defiance International Terms of Sale and Platform Use
This is the current version.
These Terms govern purchases of Defiance International research materials and agreed use of our website, accounts, verification services and supported digital interfaces. They explain what we supply, the limits of analytical evidence, your permitted uses, and how order problems and disputes are handled. Products are restricted to lawful in vitro laboratory research. They are not for administration to humans or animals.
Please read the product remedies in Sections 14 to 16, the warranty provisions in Section 27, the liability provisions in Section 28 and the dispute provisions in Section 30 before agreeing. Rights that applicable law does not allow the parties to exclude remain available.
1 Seller and defined terms
Alteria LLC operates Defiance International and is the seller and contracting party under these Terms. Its legal postal address is 30 N Gould St, Ste 7001, Sheridan, WY 82801, United States. References to “Defiance,” “we,” “us” and “our” mean Alteria LLC. This legal address is not a product-return or laboratory address.
“Platform” means defianceinternational.io and the accounts, content, verification functions and digital interfaces we make available through it. “Products” means the research materials we sell. “Buyer” means the individual or organization identified as purchaser. “You” means the person accepting these Terms or, where that person is authorized to act for an identified organization, that organization.
“Order Record” means the retained order details, including the ordered Product, quantity, price, delivery charges, applicable express specifications, any specifically agreed lot, stated shipment timing, and the versions of these Terms and incorporated policies presented for acceptance. A “COA” is a certificate of analysis identifying analytical work and results for specified samples or a lot.
Defiance International identifies our brand and Platform; Alteria LLC is the contracting seller under these Terms. No member, manager, officer, employee or agent personally guarantees the seller's obligations merely because of that role. This statement does not exclude liability arising independently under law or a separate undertaking.
“Covered Representatives” means persons actually serving or formerly serving as Alteria LLC's members, managers, officers or employees, and individuals acting as its agents, but only in respect of acts or omissions within their authorized work for Alteria LLC concerning the transaction or Platform. The term does not cover a person's separate business activities or create a separate contracting seller. Being a Covered Representative does not exempt a person from independent legal duties. The protections expressly provided in Sections 28 to 30 remain subject to their stated scope, conditions and exceptions.
2 Agreement and priority of documents
The agreement for a purchase consists of the applicable Order Record, these Terms, the Shipping and Order Exceptions Policy identified by version and presented for acceptance with that order at https://defianceinternational.io/policies, and any agreement individually signed by both parties that applies to that purchase. Only the policy version presented for that purchase is incorporated; a later website revision does not change the accepted order.
Mandatory law controls. An individually signed agreement controls an inconsistency only to the extent it expressly addresses that subject. Order-specific commercial details and express Product specifications control general descriptions. These Terms control conflicting general store policies. This priority does not withdraw any enforceable factual promise, warranty or representation that applicable law makes part of the transaction.
A purchase order, invoice attachment or other document supplied by a Buyer does not change the agreement merely because we receive it. Proposed additional or inconsistent terms require our express written acceptance, subject to applicable contract law. Authorized order changes become part of the Order Record. An order confirmation or later invoice does not introduce an undisclosed warranty exclusion, liability limit, dispute provision or other material legal term merely by describing it as an order-specific detail.
A Product-specific license, upstream contractual restriction or other supplement we require you to accept must be identified and made available before the relevant acceptance, or separately accepted afterward, and retained with the Order Record. A document first included in a shipment does not silently add a fee, restrict agreed rights or withdraw a remedy. Safety corrections and legally required instructions may still be communicated when discovered. Rights and duties arising independently under law remain applicable.
Technical documentation explains supported interfaces. It does not, without express agreement, change an accepted order, expand permitted Product uses, add a charge or override these Terms. An urgent technical restriction does not retroactively alter an agreed specification or remove an existing remedy.
The Privacy Notice at https://defianceinternational.io/privacy explains personal-data practices. It is not a blanket consent to data processing, optional tracking or marketing. Our legal duties and enforceable privacy commitments are not reduced by these Terms. Scientific articles, illustrative graphics and general educational materials are not Product specifications unless expressly identified as such, without prejudice to legally enforceable representations.
3 Acceptance and electronic records
You agree to these Terms when you affirmatively accept them through a clearly identified acceptance control, sign an applicable agreement, or take another action that legally establishes informed assent after conspicuous notice. A link in a footer or access to a public page, by itself, is not our basis for asserting that you accepted purchase obligations.
We present the applicable Terms before an order is submitted. The version presented and accepted for that order governs the resulting sale, even if we publish another version before fulfillment. Material order changes require the agreement described in Section 8. Acceptance of later Platform terms does not rewrite a completed purchase or an existing claim.
For a transaction completed electronically, the parties may use electronic records and signatures to the extent permitted by law. You must provide a working contact address and be able to access and retain the transaction documents. We will make the applicable Terms and order confirmation available for retention. Where law requires a separate electronic-disclosure consent, we will obtain it separately; this paragraph does not replace it.
5 Permitted research and prohibited Product uses
Products are supplied solely for lawful in vitro laboratory research under appropriate professional controls. They are not supplied for human or veterinary administration, self-experimentation, animal experimentation, clinical testing, patient diagnosis, treatment, mitigation or prevention of disease, or any other administration to a living human or animal.
You must not use or supply Products as a medicine, compounded preparation for administration, food, food additive, supplement, cosmetic, consumer product or medical device; provide dosing or administration services using them; or represent them as approved, cleared, safe or effective for such uses. A published study, analytical test, high purity result, sterile-screen result or successful verification does not authorize an otherwise prohibited use.
Research affiliation, professional licensure, IRB or ethics approval, an IND or IDE, a claimed exemption or nonsignificant-risk determination, or a purchaser's assumption of regulatory responsibilities does not enlarge the permitted uses. Clinical investigation and diagnostic use remain prohibited, including use on human specimens for clinical diagnostic evaluation or patient-care decisions. These Terms do not engage us to sponsor or conduct a clinical investigation. Research-use restrictions are not a representation that a Product or activity is outside FDA jurisdiction, exempt from regulation or compliant with a particular regulatory requirement. Nothing here removes a duty imposed on a party by law or its actual conduct.
You must not knowingly supply Products to someone intending a prohibited use, remove or obscure required warnings or traceability information, misdescribe their composition or origin, or use them for unlawful weapons development, environmental release or any other illegal purpose.
Commercial resale, commercial relabeling, repackaging for onward distribution and distribution to another purchaser require our separate written authorization. Preparing solutions, research aliquots or appropriate laboratory labels for an otherwise permitted experiment does not itself constitute prohibited commercial repackaging. Preserve the source lot, relevant warnings and the relationship between the original material and each preparation. A changed preparation must not be represented as our unchanged Product, and its original COA must not be represented as testing characteristics introduced by the change.
You may provide a reasonable sample to a qualified independent laboratory for analysis of identity, quantity, quality or a suspected defect without our permission. The laboratory must receive the relevant use restrictions and handling information, maintain appropriate traceability, and use the sample only for the requested lawful analysis and related retention or disposition. Sampling and shipment must be safe and lawful. This permission does not authorize administration, resale or unrelated onward distribution.
Other external research transfers, including to a separate affiliate, collaborator or contract research provider, require our written authorization unless the Order Record permits them. Internal transfer to qualified personnel within the identified purchasing organization is allowed if warnings, storage controls and traceability are maintained. No approved transfer expands permitted use.
6 Research information and professional judgment
The Platform may discuss published research, analytical methods and chemical characteristics. Such material is for research evaluation and education. It is not medical, veterinary, pharmaceutical or diagnostic advice, a protocol for administration, or a recommendation that a Product will achieve a particular biological effect.
A paper concerning a molecule does not establish the identity, quantity, quality, safety or performance of material from a particular lot. Experimental models, endpoints and conditions can differ. Citations and summaries may require correction as evidence develops. Illustrations, simulated instrument traces and representative models must be understood according to their labels and must not be substituted for actual lot data.
You are responsible for assessing the suitability of a permitted research protocol and obtaining its required approvals. That responsibility does not excuse our obligation to supply conforming Products or correct our own material misdescription. We do not authorize staff, automated tools or third parties to expand the permitted-use boundary through informal advice.
7 Product descriptions and agreed specifications
Review the description and specifications presented for the Product before ordering. Where relevant, these identify the chemical form, sequence or other identity description, quantity and quantity basis, packaging, storage instructions, and analytical attributes actually promised. Catalog characteristics, theoretical values, release specifications and measured lot results are distinct and should be read in their stated context.
Nominal fill, total dried material, measured target-compound content and chromatographic purity are different measurements. A milligram figure is interpreted according to its disclosed quantity basis. We do not substitute a gross-fill measurement for a promised assay of target-compound content. Unstated tests, clinical suitability and biological activity are not implied merely by a Product name or a list of analytical categories.
Images and molecular renderings may be representative, but they do not excuse a mismatch in an agreed identity, quantity, form or other material specification. Packaging may change without changing the Product's agreed characteristics or traceability. If a particular lot is expressly selected and accepted, we will not substitute another lot without your agreement.
A Product being listed, described, demonstrated or marked as forthcoming does not mean it is released for sale. Availability and actual lot documentation are determined by the order offer and release status. A certificate for an illustrative or different lot is not the certificate for your order.
Any minimum remaining shelf life required for your project must be expressly agreed in the Order Record and is assessed at delivery unless another point is expressly agreed. An expiry date and a retest date have different meanings; neither establishes stability outside its supporting conditions. This paragraph does not excuse delivery of an expired or otherwise nonconforming Product.
Manufacturing-origin, testing-location, accreditation and certification statements apply to the identified activity, entity, facility, method and scope. Testing, filling or labeling in one location does not by itself establish synthesis there. Laboratory accreditation does not establish that every method or result falls within the accredited scope.
8 Orders and contract formation
Submitting an order is an offer to buy the specified Products on the terms presented. An automated receipt, payment authorization or payment collection acknowledges processing and does not alone accept the order. We accept by an express acceptance notice or by dispatching the Products. Unless we expressly accept the entire order, dispatch accepts only the portion dispatched.
Before acceptance, we may decline all or part of an order for unavailable inventory, an obvious listing or pricing error, failed payment, suspected fraud, inability to verify eligibility, or a legal or safety restriction. After acceptance, cancellation must have a basis in this agreement or applicable law. We will notify you of a cancellation and promptly release an unused authorization or refund amounts collected for the cancelled portion, including applicable tax and delivery charges.
After acceptance, we may suspend unshipped performance while promptly investigating a credible legal or safety concern or a material eligibility or permitted-use issue. We may cancel the affected unshipped portion on reasonable, documented grounds if fulfillment would be unlawful, a material eligibility or permitted-use breach is established, or the concern cannot reasonably be resolved in time for lawful fulfillment. We will provide appropriate notice and release authorizations or refund amounts under this Section, subject only to a specific legal restriction on release. A hold does not extend the shipment, delay-consent or refund requirements in Section 11, or remove a claim arising from our own breach.
We will not increase an agreed price or substitute a materially different Product, quantity, chemical form or specifically agreed lot without your affirmative agreement. Before acceptance, if a material listing or pricing error cannot be resolved by agreement, we may decline the affected portion and refund amounts collected. After acceptance, an error does not by itself permit us to rewrite or cancel the contract; cancellation requires your agreement, another express ground in these Terms, or applicable law. A new proposal does not change the original order until accepted.
You may withdraw an order or portion that we have not accepted by notifying us before acceptance. Once we receive that withdrawal, we will not accept or dispatch the withdrawn portion and will promptly release the unused payment authorization or refund amounts collected for it, including applicable tax and delivery charges. After acceptance and before dispatch, you may request cancellation, which we will accommodate where reasonably possible, without limiting cancellation rights provided by these Terms or law. An order's formation event does not postpone a legally applicable shipment or refund deadline measured from receipt of a properly completed order. Dispatch after effective withdrawal or cancellation does not revive the order or authorize a new charge without your agreement.
A proposed order change must identify affected specifications, quantity, price, dispatch timing and any agreed cancellation cost. It takes effect when authorized representatives agree to the identified change, subject to any applicable legal formality or expressly agreed condition. We will promptly issue and retain a revised Order Record reflecting that agreement. An administrative delay in issuing the record does not undo an otherwise effective agreement. A change to one item does not alter an unaffected item or waive an accrued claim unless expressly agreed.
These Terms alone do not commit us to custom synthesis, analytical services, sample custody, development work or evaluation samples. Any such arrangement requires a separately accepted scope covering the deliverables, acceptance criteria, authorized changes, customer materials and hazards, permitted uses, confidentiality, intellectual property, retention or disposal, price, cancellation and remedies.
9 Prices and payments
The checkout identifies the currency, Product price, applicable taxes, delivery charges and any other charge before you submit the order. A discount applies only on its disclosed conditions. We will not add an undisclosed fee or increase a confirmed charge without a lawful basis and any required agreement.
You authorize collection of the agreed amount using a payment method you are entitled to use. Payment providers process payments under their applicable terms. A payment authorization or pending bank entry is not necessarily a completed charge. We may use reasonable fraud checks and request additional verification before fulfillment.
Please report suspected billing errors so we can investigate. This request does not require you to delay contacting a payment provider or regulator, abandon a lawful dispute, or allow a claim deadline to expire. Neither party may knowingly submit false dispute information or obtain duplicate recovery for the same loss. We may provide accurate transaction and fulfillment evidence as permitted by law and the Privacy Notice.
A pending payment dispute or provisional credit is not by itself a completed refund. We may coordinate with the payment provider to deliver a required refund and prevent actual duplicate recovery without requiring you to waive a lawful dispute or extending a legal deadline. A payment-provider decision does not conclusively determine every issue of Product conformity, contractual liability or fraud.
If you claim a tax exemption, provide valid documentation before the transaction or through an available lawful adjustment process. You are responsible for taxes lawfully imposed on your purchase that we are not required to collect. We remain responsible for our own collection and remittance duties and taxes imposed on our income or property. A tax correction must reflect law and must not create an undisclosed service fee.
If a specific law prohibits release of particular funds, we will handle them as that law requires and provide information when legally permitted. An ordinary fraud review or provider delay is not, by itself, permission to retain an owed refund indefinitely.
A purchase does not create a recurring charge. Any future subscription, stored-payment mandate, credit arrangement or other continuing payment obligation requires separately disclosed terms and the required affirmative authorization. These Terms alone do not authorize one.
10 Destinations and trade restrictions
Our standard storefront accepts delivery orders only for the 50 United States and the District of Columbia. It does not currently accept orders for US territories, the Freely Associated States, APO, FPO or DPO addresses, or other countries. Availability may be narrower for a particular Product or destination where law or fulfillment restrictions require it.
You must not misstate the destination or knowingly use an intermediary to evade eligibility, destination, sanctions or export-control restrictions. Products and related technical information must not be transferred to a prohibited destination, restricted party or prohibited end use. You are responsible for restrictions applicable to your own purchase, possession and subsequent transfer; we remain responsible for obligations applicable to us.
International sales, if introduced, will require destination-specific review and appropriate terms before acceptance. These Terms do not make you an importer of record for a service we are not offering, or authorize an otherwise prohibited export or import.
11 Dispatch times and delays
We will have a reasonable basis for any stated dispatch time. If no dispatch time is stated, we will ship within 30 days after receiving the properly completed order or provide the applicable delay and refund options. Shipment means physical handoff to the carrier, not merely creation of a shipping label. A dispatch estimate and an estimated delivery date are different.
If we cannot ship within the promised or applicable default time, we will notify you promptly after learning of that inability and in any event before that time expires, explain the delay, give a supportable revised date where available, and offer cancellation with a prompt refund. If we cannot give a supportable revised date, the notice will say so. If you agree to an indefinite delay, you may still cancel the unshipped portion at any time before shipment. We will request affirmative consent to the revised delay. If, by the applicable original or previously agreed revised deadline, we have neither shipped nor obtained your affirmative consent to a further delay, we will cancel and refund the unshipped portion. Further delays require the same prompt notice after we learn of the inability to meet the revised time and a renewed choice before that time expires. Agreement to these Terms is not advance consent to a particular shipping delay.
Refunds for unshipped cancelled orders include the amount paid for the cancelled goods and the applicable tax and delivery charges. If nothing ships, we refund everything paid for that order. For a partially fulfilled order, the refund is the difference between the amount paid and what the original ordering terms charged for the items actually shipped. Our partial cancellation does not increase the originally agreed unit prices or delivery charges for items you retain, or remove discounts already applied to those items. Applicable tax is adjusted to reflect the resulting transaction. We will issue the required refund or credit and provide any required refund notice within the applicable legal deadline. We will not substitute store credit for a required monetary refund without your agreement. Payment-provider posting times do not excuse a delay in the actions required of us.
12 Delivery and risk of loss
For standard shipments we arrange, risk of accidental loss or transit damage remains with us until delivery to your agreed address or authorized recipient in accordance with the agreed delivery instructions. Title passes on delivery. Passing title does not waive amounts lawfully due or remedies for nonpayment under applicable law and these Terms. A separate signed commercial freight arrangement may specify a different lawful allocation.
Carrier scans, photographs and signatures are evidence considered with other reliable information; they are not automatically conclusive proof that correct delivery occurred. Report loss, misdelivery, transit damage or shortage promptly. We will investigate and provide the remedy due under Section 15 or applicable law. Ordinary order protections are not conditional on purchasing optional shipment protection.
Provide a correct address, lawful receiving arrangements and instructions suited to the Product. Where an error in information you supplied or your requested redirection causes additional reasonable costs, we may ask you to approve those costs before attempting delivery again. This does not permit us to retain payment for goods we failed to supply contrary to the agreement, or to impose an undisclosed penalty. Storage or damage after proper delivery is your responsibility to the extent caused by your handling or the receiving conditions you control.
13 Receipt and laboratory handling
Inspect the delivered package and available lot identifiers promptly. If material is visibly damaged, mismatched, potentially contaminated, subject to an alert or otherwise suspect, isolate it safely and seek written instructions before using or distributing it. Preserve relevant packaging and evidence when safe and reasonably practicable. Do not open or retain a dangerous package merely to satisfy a claim request.
Use trained personnel and suitable facilities, protective equipment, storage, access controls, labeling and disposal procedures. Review applicable safety information and obtain any required permissions. An incomplete hazard profile is not evidence that a material is harmless. Do not use a material beyond its applicable expiry, retest limitation or other restriction without a documented, lawful basis consistent with our instructions.
Standard parcels are not refrigerated in transit unless the Order Record expressly states otherwise. Descriptions of our inventory storage refer to the period before dispatch and are not a representation of the parcel's temperature throughout transit. Follow the instructions applicable to the actual Product and form after receipt. This disclosure does not excuse supplying a Product that fails its agreed specifications when delivery risk passes under Section 12.
Where a shipment is subject to investigational-material requirements, provide reasonably necessary information about the qualified recipient and intended permitted research, maintain required traceability, and cooperate with lawful material-accountability instructions. If applicable requirements require disposition of unused material when an investigation discontinues or terminates, notify us and follow our written return or safe alternative-disposition instructions. Do not return chemicals without instructions. These duties do not expand permitted uses, transfer our statutory duties to you, override a lawful preservation obligation or remove a remedy otherwise due.
14 Final sale and change of mind
We do not accept change-of-mind Product returns, including unopened Products. Material that has left controlled custody cannot simply be returned to saleable inventory. We do not promise an exchange because a conforming Product is unsuitable for an application we did not agree to support.
This restriction does not exclude remedies for our order cancellation, wrong Products, nonconforming Products, a delivery issue for which we are responsible, an applicable recall, or a right preserved by law. Those issues are handled under Sections 8, 11, 15 and 16. Do not return chemicals without our written instructions.
15 Order problems and Product remedies
Notify support as soon as reasonably practicable after discovering an issue. For obvious damage, shortage or a labeling mismatch, contacting us within seven days of receipt helps preserve the available evidence. This is a requested reporting period, not an automatic cutoff for a claim. Notify us promptly after a latent issue becomes discoverable. Statutory notice obligations, where applicable, remain in force.
We may request reasonably available order identifiers, lot details, photographs, relevant storage history or analytical information. The information requested must be proportionate to the issue. An unboxing video, particular photograph or customer-funded test is not the sole permissible proof of a claim. We will not require unsafe evidence preservation or unnecessary personal or patient information.
Where analytical results conflict, we will consider sample identity, sampling, method suitability, handling, reporting limits and measurement uncertainty. Where appropriate, we will propose review by a suitably qualified independent laboratory with a documented sample and cost arrangement. The proposal should identify the disputed specification, sample custody, suitable method, reporting basis, who receives the results and reasonable cost allocation. It does not suspend a mandatory refund deadline. We will not make our own unexplained conclusion automatically binding. Mandatory remedies do not depend on you buying a second test. Independent sampling or testing does not itself invalidate a claim; its effect depends on whether it caused the disputed condition or materially prevents reliable investigation.
For a substantiated wrong shipment, nonconformity or delivery loss for which we are responsible, we will supply conforming replacement material within a reasonable time or refund the affected purchase price and applicable tax and delivery charges. Your choice controls where law gives you that choice. If a replacement is unavailable, unreasonably delayed or fails to resolve the problem, we will refund the affected amount. We will bear reasonable return or disposal costs we require for our error, and reasonable verification costs we agree in advance or are legally required to bear.
To the extent lawful, this replacement-or-refund process is the exclusive contractual remedy for ordinary Product nonconformity. It does not eliminate a remedy where the agreed process fails its essential purpose, a right that cannot be limited, or liability expressly excluded from limitation in Section 28. It is not a release of unrelated claims. We will explain a claim decision and provide a route for reconsideration through support.
No return, destruction or settlement instruction requires you to violate law or a valid evidence-preservation obligation. Tell us if a proposed instruction conflicts with one so a safe alternative can be arranged.
16 Quality alerts and recalls
We may suspend release, stop shipment, quarantine inventory, correct a record, issue a stop-use alert, withdraw a Product or initiate a recall when a credible quality, traceability or legal concern requires action. A precautionary alert is not automatically a conclusion that every unit is defective.
If affected material is in your custody, follow lawful and reasonable stop-use, segregation, notification and disposition instructions. Do not administer, resell or continue using material subject to a stop-use instruction. If you have supplied or transferred affected material, whether or not authorized, reasonably assist in identifying and notifying recipients using relevant information within your knowledge or control and lawfully available for that purpose. Maintain contact information reasonably needed for those notices, with retention or disclosure limited to what is lawful and proportionate.
We will determine potentially affected orders using fulfillment and lot information and, where uncertainty warrants, a broader precautionary scope. A sale-date window alone does not determine whether a unit is affected. Expiry, account closure or withdrawal from marketing communications does not end applicable recall responsibilities.
Written instructions will address safe handling, any return or disposal, and the applicable remedy. We will bear reasonable costs of actions we require for a recall caused by our Product nonconformity, subject to applicable law, and provide the remedy due under Section 15 or law. A labeling error or other breach for which we are responsible is not excluded from this cost and remedy provision merely because the material meets its analytical specifications. Recall cooperation does not require a blanket release or surrender of a lawful monetary remedy.
Report suspected contamination, labeling errors, compromised records or exposure incidents through support promptly. Provide only information reasonably needed to identify the material and issue; do not submit identifiable patient records or unnecessary medical details. For an immediate emergency, use the appropriate emergency or poison-control service. Nothing prevents a report to a regulator, payment provider, law-enforcement agency or other competent authority.
17 Analytical reports and their limits
A COA concerns the identified sample or lot, the methods used, the work actually performed and the conditions and dates reported. Sampling is not testing of every container unless the report specifically states otherwise. Read the laboratory identity, report identifier, method, units, specification, result and limitations together. An absent, pending or unreported result is not a passing result.
Intact-mass agreement alone may not distinguish sequence variants, stereochemistry or all related compounds. HPLC area percentage reflects detector response under the stated method; it is not automatically a mass-fraction assay or measured quantity of target compound. Gravimetric fill can include water, salts, counterions or excipients and does not alone establish net target-compound content.
A microbial culture, molecular screen or endotoxin assay has its own sampling and detection limits. A negative result does not establish universal absence of contamination, complete sterility assurance, or safety for administration. Heavy-metal and solvent panels address the analytes and limits actually reported, not every possible contaminant. A stated compendial reference does not by itself establish that the entire method or material has pharmaceutical approval or certification.
These explanations define the meaning and limits of evidence. They do not retract an agreed analytical specification, excuse a false report, or negate our obligation to supply the agreed Product. No COA authorizes a prohibited use or promises a particular experimental outcome.
18 Digital verification and physical provenance
Verification reports what the relevant system establishes about an identified record and its status. A cryptographic signature may authenticate the identified issuer and detect alteration within its technical scope. It does not alone prove that a laboratory independently signed or authenticated the report unless that laboratory and attestation are specifically identified.
Record authenticity, the accuracy of reported measurements, and the contents and custody of a physical vial are separate questions. A copied code may resolve to an authentic record. A successful check therefore does not alone prove a vial's source, storage history, contents or continued conformity. A scan log records a digital event; it does not independently establish physical chain of custody.
Match the available Product, lot and vial details with your order and packaging. A missing, inconsistent, withdrawn or recalled record requires investigation, not an assumption of conformity. Temporary service unavailability also does not establish that a Product is counterfeit. Contact support for an alternative record review if necessary.
Keep private verification credentials secure and share them only with authorized people. Use a public proof link only where one is deliberately provided for public sharing. Do not enumerate protected records or republish another Buyer's private codes. These restrictions do not prevent legally protected reporting, independent testing or disclosure to an adviser or authority. A saved or cached result reflects its stated check time; it does not establish current release, recall or signing-credential status.
These Terms do not designate the public Platform as an electronic data-capture system or system of record for an FDA-regulated investigation. A QR code, digital signature, timestamp or verification result does not by itself demonstrate compliance with 21 CFR Part 11. Regulated recordkeeping, signature, validation or study-data services require a separate assessment and an expressly scoped written agreement before we undertake them. This does not exclude an obligation imposed by law, prevent you from retaining supplied records in your own appropriately controlled system or restrict lawful disclosure to a regulator.
19 Corrections and record preservation
We may correct an error or update a record's status when warranted. Material corrections must identify that a change occurred and distinguish superseded, withdrawn and current records. We will preserve the order-related evidence needed for applicable legal, quality and dispute purposes, subject to lawful retention and privacy requirements.
A later correction does not retroactively change what was promised at sale. When a material correction affects supplied Products or reasonable reliance on their reported specifications, we will assess the affected orders, communicate the relevant issue and provide any required instructions and remedies. We may temporarily restrict a verification function if its integrity is compromised while providing a reasonable support route for affected users.
Electronic logs and retained records may be used as evidence. Neither party's records are conclusively correct merely because they are digital, timestamped or signed, and either party may present contrary reliable evidence. Nothing in these Terms grants a general right to erase records subject to a lawful preservation obligation or to retain personal data without a lawful purpose.
20 Accounts and automated representatives
Provide accurate account information, use reasonable credential security, limit access to authorized people and promptly report suspected compromise. We may use proportionate authentication and security measures. Account credentials are evidence relevant to authorization; use of a credential is not conclusive proof that you authorized every action, and these Terms do not allocate to you every loss caused by compromise outside your control.
You are responsible, as applicable law provides, for your own conduct and for authorized representatives acting within their authority. Software and AI agents must act for an identified Buyer with actual authority. Permission to read public data does not authorize a purchase, payment, account change or acceptance of an agreement on another person's behalf.
Automated orders may use only supported purchasing interfaces and must satisfy the same eligibility, order confirmation and assent requirements as other orders. Do not circumvent a required human confirmation or other authorization control. We may reject apparently unauthorized, duplicate or abusive requests and investigate them. We do not guarantee that third-party agents will accurately interpret our content or comply with their user's instructions.
A published tool definition does not establish that its operation is enabled or available to a particular user. Where permission controls are provided, limit delegated access to the authorized task and withdraw it when authority ends. An agent cannot acquire or redelegate transaction authority beyond the authority actually granted.
21 Content rights and permitted automated access
We and our licensors retain applicable rights in original Platform text, software, graphics, designs, trademarks and other protected content. Subject to these Terms and any applicable separate license, you may access the Platform, evaluate Products, retain your transaction and quality records, and use reasonable quotations and links for legitimate research, procurement, teaching, reporting and criticism.
We permit ordinary search-engine indexing and retrieval of deliberately public content, and use of public read interfaces within their published technical limits. You may present accurate factual summaries with source attribution and links, preserving material qualifications and the status and date of any lot result. Do not present an expired or superseded verification as current. Public availability does not authorize access to private records.
Bulk republication of protected content, resale of access to our API or a protected dataset we supply, or use of protected content to train a general-purpose model requires a separate license unless applicable law independently permits the activity. This restriction does not claim ownership of public-domain material or unprotectable facts, remove fair-use rights, prohibit lawful independent scientific findings, or restrict assistive technology used for accessibility.
Do not imply endorsement, certification, affiliation or trademark permission we have not given. No patent, formulation, manufacturing or other intellectual-property license is granted beyond the rights expressly provided or arising by law, including applicable exhaustion rights. Third-party materials remain subject to their own rights.
Purchasing or using a Product does not assign to us your independently generated measurements, research results, inventions or materials merely because the Product was used to produce them. We claim no royalty on that basis. Existing third-party rights and separately agreed collaboration terms remain applicable. You may accurately identify Defiance, the Product and the relevant lot in lawful methods, publications, comparisons and quality reports without prior approval, while protecting private credentials and avoiding a false implication of endorsement.
When permitted to cache, transform or redistribute a record, preserve its source reference, available version or date, relevant status and retrieval time. Identify a cached copy and do not present it as a live check. Before presenting current status, consult the authoritative source or clearly state that current status could not be confirmed. Preserve material qualifications when summarizing, translating, converting units or combining results. After receiving notice of a material misstatement in a reproduction you control, correct it or stop presenting it as current; an accurately labeled historical record may be retained as law permits.
22 Platform security and acceptable use
You must not unlawfully access accounts or records, evade authentication or access limits, guess private identifiers at scale, defeat rate controls, introduce malicious code, interfere with service availability, falsify certificates or signatures, alter traceability data, impersonate another party, or collect personal data without a lawful basis.
Do not use our systems to transmit unlawful content, threats, fraudulent instructions or unauthorized payment demands. Do not misrepresent a Platform output, omit a material failed result, or use our marks to validate an unrelated Product.
Report a suspected security issue through support and avoid accessing, retaining or disclosing another person's data. Public access is not authorization to conduct intrusive testing. Separately authorized security work is governed by its stated scope. Nothing here restricts security research, interoperability, disclosures or other conduct that applicable law affirmatively protects; no permission to harm third parties is implied.
23 Submissions and independent criticism
You retain rights in material you submit. You grant us only the nonexclusive rights reasonably needed to receive, store, review, reproduce and share that material with relevant service providers for the requested support, transaction, quality investigation, security response or legal purpose, as permitted by the Privacy Notice and law. This clause does not transfer your ownership, authorize public advertising use of nonpublic submissions, or grant a general-purpose model-training license over them.
Do not submit confidential material you lack authority to share, unnecessary personal data or other information you lack authority to provide. A support channel is not an agreement to accept a confidential invention or research collaboration; arrange an appropriate written confidentiality agreement before sending material requiring one. This does not remove applicable privacy or confidentiality duties.
You may publish honest reviews, truthful test results and legally protected criticism, contact regulators, and obtain professional advice. A remedy is not conditional on deleting a lawful review or agreeing not to discuss a safety issue. If we host public contributions, we may moderate unlawful content, spam, privacy violations and deception under consistent rules, but will not misrepresent genuine criticism as favorable feedback.
24 Privacy and communications
We handle personal information in accordance with the applicable Privacy Notice and law. Necessary processing to fulfill an order, investigate fraud, maintain quality records or meet a legal obligation is distinct from optional analytics or promotional consent. Acceptance of these Terms does not automatically supply consent where a separate choice is required.
We may send service communications concerning transactions, security, quality corrections and recalls to the contact information supplied for those purposes. Opting out of marketing does not prevent necessary service or legally required notices. Optional marketing is governed by its disclosed consent and unsubscribe process; refusing it does not remove ordinary purchase protections.
Request access, correction, deletion or other applicable privacy rights through the routes in the Privacy Notice. A deletion request may be subject to a lawful, proportionate retention requirement or preservation hold; it does not permit indefinite retention of unrelated personal data. We remain responsible for required security, breach-notification and data-protection obligations. No disclaimer in these Terms waives them.
25 Third parties and linked resources
Carriers, payment providers, laboratories, hosting providers and other independent services may participate in fulfillment or Platform operation. Their involvement does not excuse our own contractual duties or the accuracy of representations we make about their work.
External research links and third-party tools may change or become unavailable. Unless expressly stated, a link does not constitute endorsement or make that provider our agent. Evaluate its applicable terms and evidence. This paragraph does not withdraw a Product specification or a service commitment expressly included in your agreement.
26 Availability and suspension
We may maintain, modify or discontinue Platform functions and take proportionate action against credible fraud, prohibited use, compromised credentials, unlawful conduct or a threat to safety or service integrity. Where practical and lawful, we will explain an account restriction and provide a route to seek review. Urgent security or legal action may occur without advance notice.
We do not promise uninterrupted access, error-free tools, or a particular API service level unless separately agreed. A restriction or outage does not eliminate an existing order remedy, applicable privacy right or necessary access to recall information. We will offer a reasonable support route for affected transaction or quality records. We will refund an unfulfilled paid commitment when required by the agreement or law.
You may stop using the Platform or close an account through the available process. Closure does not cancel an already accepted order automatically, erase legally retained records, or extinguish an accrued obligation or claim. Sections that by their nature govern completed transactions, retained records, intellectual property, confidentiality, remedies or disputes continue to apply to those matters.
Where reasonably practicable, we will limit a restriction to the affected account, credential, interface or function and review whether it remains necessary. A restriction on automated access does not itself prevent an authorized person using an available support route for a legitimate order, quality, recall or privacy matter.
Permission to retain and use transaction and quality records for lawful provenance, compliance, research documentation and dispute resolution continues after account closure or termination of Platform access. It does not permit access to restricted systems, disclosure of private credentials or presentation of superseded records as current.
We provide assistance with access barriers through the contact routes in Section 33. We do not charge an additional fee for an accommodation required by law. A request for accessibility assistance does not waive legal rights or require you to postpone a complaint or remedy.
27 Express commitments and warranty limitations
Our express commitment. We will supply the ordered Product and quantity and meet the applicable express specifications when risk passes under Section 12. Any expressly agreed shelf-life, storage, shipment or future-performance commitment remains effective for its stated scope and conditions. We will not falsify, misattribute or misleadingly alter a laboratory report. Any permitted redaction, translation or summary will be identified and will not be presented as an unmodified original. Sections 15 and 16 provide the contractual Product remedy.
Disclaimer of other warranties. To the extent applicable law permits, and except for our express commitments and other enforceable representations, Products and Platform functions are provided as is and as available. We disclaim other implied warranties, including merchantability, fitness for a particular purpose and noninfringement. We do not promise a particular experimental outcome, biological effect, suitability for a use we have not agreed to support, or regulatory approval for a prohibited application.
These limitations must be read consistently with express warranties and mandatory law. They do not turn a wrong identity, deficient promised quantity or failed agreed specification into a conforming Product. If a warranty cannot lawfully be excluded, it remains in effect to the extent the law requires. No disclaimer removes applicable title obligations or a statutory remedy that cannot be excluded.
28 Limits of liability and preserved rights
Excluded commercial losses. To the extent permitted by law and subject to the exceptions below, Defiance and its Covered Representatives are not liable for indirect, consequential, incidental, special, exemplary or punitive damages arising from the agreement or Platform, including lost profits, business opportunity or research outcomes to the extent those losses fall within an excluded category. Direct losses are not made indirect merely by naming them here.
Financial limit. Subject to the exceptions below, the aggregate combined liability of Defiance and its Covered Representatives to you for covered, related claims arising from one event or series of related events is limited to the greater of US $250 and the total amount paid for all your orders directly giving rise to those claims. If a claim relates only to a free Platform function and no order, the limit is US $250. This is one shared limit for Defiance and the Covered Representatives, not a separate limit for each defendant or legal theory. Separate, unrelated events are not combined merely because they involve the same Buyer. Another Buyer's payment or settlement does not exhaust your limit. These limits apply across contract, tort and other theories to the extent lawful.
Exceptions. Neither the exclusions nor the financial limit restrict: liability for fraud or intentional misrepresentation, willful misconduct or gross negligence; death or personal injury caused by the negligence of the person seeking the protection or a Product defect for which that person is legally responsible; a refund, replacement or agreed or legally required claim-verification, return, disposal or recall cost under these Terms; or any other liability or remedy that applicable law does not permit us to limit. Each exception applies to the person seeking the protection and to conduct for which that person is legally responsible. These exceptions preserve the liability actually imposed on that person; they do not create a personal guarantee of the seller's obligations. Mandatory consumer, privacy and statutory rights remain available. No clause prevents a regulator from exercising its powers.
If a limitation is unenforceable, it applies only to the lawful extent, without rewriting an impermissible provision more broadly. A failure of the exclusive remedy for ordinary Product nonconformity in Section 15 is addressed by applicable law. These Terms do not shorten an applicable statutory period for bringing a claim.
29 Responsibility for third party claims
This Section applies only where the Buyer purchases in a business or professional capacity and only to the extent lawful. The Buyer will indemnify Defiance and its Covered Representatives against a third party's claim and reasonable resulting loss, damages and defense expenses to the extent caused by the Buyer's unlawful conduct, unauthorized distribution or relabeling, material breach of the permitted-use restrictions, or infringement in material the Buyer supplied without rights.
This obligation does not cover loss to the extent caused by negligence, misconduct or breach of Defiance or a Covered Representative, or by Product nonconformity for which Defiance is responsible. It does not transfer a protected person's independent legal duties to the Buyer. This indemnity does not cover a claim brought by the Buyer against Defiance or a Covered Representative, whether in contract, tort or otherwise. It does not require reimbursement of a promised refund or transfer a penalty that law does not permit to be indemnified. Naming a Covered Representative as a defendant does not turn the Buyer's direct claim into a third-party claim. For a claim involving both covered and excluded matters, responsibility is allocated to the covered portion; the presence of an excluded allegation does not by itself eliminate responsibility for a distinct covered portion or shift excluded loss to the Buyer.
The person seeking protection will give reasonably prompt written notice, the available claim materials and known response deadlines, and reasonably explain the basis for coverage. Delayed notice relieves the Buyer only to the extent it materially prejudices the defense. On written request, the Buyer must arrange or fund the defense of the covered portion using qualified counsel reasonably acceptable to the protected person. The Buyer must respond promptly in light of the response deadline, identifying whether it will assume that defense and any reasonably explained coverage dispute. A request, response or temporary defense arrangement is not an admission of liability or conclusive proof of coverage.
If the Buyer does not assume or reasonably conduct the covered defense within a reasonable time after notice and opportunity to do so, the protected person may take reasonable steps to protect its position and seek reimbursement of reasonable defense costs attributable to the covered portion. This does not make the protected person's allocation automatically binding. Mixed defense costs must be reasonably allocated, with final responsibility determined by agreement or the applicable dispute process. A material conflict may require separate counsel, with recoverable costs limited to the covered portion. Each party will provide reasonable cooperation, preserve relevant evidence and reasonably mitigate covered loss without being required to waive privilege or disclose information unlawfully.
No settlement may admit a protected person's wrongdoing, impose nonmonetary obligations on it or fail to release it without its written consent, which will not be unreasonably withheld or delayed. A protected person will not charge a settlement to the Buyer without the Buyer's written consent, which will not be unreasonably withheld or delayed, unless the Buyer has declined or failed to conduct the covered defense after reasonable notice and opportunity and the settlement is reasonable and limited to covered loss. Nothing in this Section changes an insurer's rights or obligations under its own policy. The parties will reasonably cooperate with applicable insurance notice and consent requirements without expanding the Buyer's indemnity obligation.
30 Governing law and dispute resolution
Wyoming law governs the agreement to the extent a valid choice of law is permitted. Mandatory protections and remedies applicable to your transaction are preserved notwithstanding that choice. The United Nations Convention on Contracts for the International Sale of Goods does not apply to the extent its exclusion is permitted.
Subject to the protected forums and small-claims option in this paragraph, proceedings arising from a business or professional purchase must be brought in a state court of competent jurisdiction in Sheridan County, Wyoming, or, where federal subject-matter jurisdiction exists, the United States District Court for the District of Wyoming. The parties consent to those courts' jurisdiction. This venue provision does not displace a legally required forum. A person with applicable consumer rights may bring a claim in a forum required or protected by the governing mandatory law. Either party may use an otherwise competent small-claims court for an eligible claim.
Before filing, either party may propose direct resolution by sending a short description of the issue and requested remedy through the contact routes in Section 33. We will seek to resolve it in good faith, ordinarily within 30 days after receiving sufficient information. This is not a mandatory exhaustion process, does not suspend or shorten a legal deadline, and does not prevent urgent relief, a payment dispute or a report to authorities.
These Terms do not require arbitration or waive trial by jury or participation in a legally available collective proceeding. The parties may agree to mediation or arbitration after a dispute arises. Each bears its own legal costs unless applicable law or a valid separate agreement provides otherwise. This allocation does not alter covered third-party defense expenses under Section 29 or a mandatory right to recover legal fees or costs.
For a dispute concerning acts or omissions within the definition in Section 1, a Covered Representative may invoke the protections expressly provided by these Terms only subject to the applicable requirements and exceptions of this Section, including the same protected forums and small-claims option. By invoking those protections, the Covered Representative accepts this Section for that dispute. This does not bind a person who has not agreed to these Terms or displace an independently applicable legal right.
31 Changes to the Terms
We will identify a revised version and when it takes effect and preserve the version governing an existing order. A later version does not retrospectively remove an accrued claim or alter the terms of a completed transaction.
For material changes affecting an existing account's ongoing contractual use, we will provide reasonable advance notice, ordinarily at least 30 days, and obtain fresh assent where required. We may act sooner where necessary to address a legal requirement or urgent security threat, but will explain the change as appropriate and will not use that exception to rewrite earlier sales. If you do not accept terms required for a future optional service, you may stop using that service while retaining existing rights.
An updated policy or technical notice cannot silently introduce a new monetary obligation, material waiver or expanded data consent. Changes to an accepted order follow Section 8.
32 Other contract provisions
Neither party is responsible for delay to the extent performance is prevented by an event beyond its reasonable control that could not reasonably be avoided or overcome. The affected party must give appropriate notice and take reasonable steps to reduce the impact. This provision does not excuse payment already due for conforming performance, a required refund, a shipping-delay choice, safety cooperation, or a duty that law does not permit to be excused.
Neither party may transfer the agreement in a way that materially reduces the other's rights without any consent required by law. We may assign it with a genuine merger, reorganization or transfer of the relevant business if the successor assumes the applicable obligations. Assignment does not release an accrued obligation or liability without the affected party's agreement or another applicable legal basis. An assignment is not permission to transfer personal information inconsistently with law or the Privacy Notice. The Buyer may request assignment for an organizational reorganization, subject to reasonable eligibility and compliance checks.
If a provision is unenforceable, the remainder continues where it can fairly and lawfully operate. A court may apply an invalid provision only to the extent lawful; these Terms do not require a court to supply an otherwise missing agreement. A waiver must be intentional and applies only to the matter waived. A delay in enforcement does not alone waive a right.
The documents identified in Section 2 form the agreement for their subject matter. They do not exclude liability for fraud, override mandatory law or negate an enforceable factual representation by calling it outside the agreement. Neither party becomes the other's agent, partner or joint venturer. Covered Representatives are intended third-party beneficiaries solely of the protections expressly provided to them in Sections 28 to 30 and may enforce those protections subject to every applicable condition and exception. No other independent third-party beneficiary rights are created by these Terms. This does not remove a beneficiary right or Product-related remedy supplied independently by applicable law or impose these Terms on a person who has not agreed to them.
33 Contact and notices
For order claims, quality concerns, verification issues, accessibility assistance or questions about these Terms, use https://defianceinternational.io/support and identify the relevant topic. Include reasonably necessary order or lot information. Do not post private credentials publicly.
Legal notices may also be mailed to Alteria LLC, Attention Legal, 30 N Gould St, Ste 7001, Sheridan, WY 82801, United States. This is not authorization to ship chemicals to that address. Formal service of legal process remains subject to applicable procedural law and is not replaced by an ordinary support submission.
We send transaction and quality notices to the contact information reasonably associated with the order. We will consider a known delivery failure and use a reasonably available alternative where the nature of the notice requires it. No fiction of receipt in these Terms overrides a legally required notice standard.